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What You Agree To When You Use gt999

These terms set out the rules that apply to your gt999 account — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay, to how withdrawals are processed and what we expect from every account holder.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPayUpdated when policy changesAvailable where local law permits
gt999 What You Agree To When You Use gt999
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you need to flag a concern about your account rights, our support team handles policy questions directly — not just technical issues. You can reach us through live chat on gt999, by submitting a query through the in-account help form, or via email. We aim to respond to terms-related queries within one business day. Players in Kota Bharu and across Malaysia reach the same support desk.

Team online

Live Chat

Start a live chat session from the gt999 site. Available for account, terms, and payment queries in real time.

In-Account Help Form

Log in, go to the Help section, and submit your terms question with your account details attached for a faster response.

Email Support

Send your terms or policy question to our support email address listed on the Contact page. Include your registered account name.

ACCOUNT INTEGRITY

How We Manage Your Account and Data

Your account security and the accuracy of these terms matter to us. We keep your registered details — including your linked wallet information for Touch 'n Go eWallet, Boost, and GrabPay — stored under standard encryption. Account data is retained for as long as your account remains active, and for a reasonable period after closure as required by applicable rules. You can request a correction to your account details at any time through the profile section, or by contacting support directly.

Data Handling

Your account information, transaction records, and linked wallet details are stored under encryption and not shared with third parties outside of payment processing.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your deposit method — including your chosen e-wallet. You can manage cookies in your browser settings.

Account Security

Each login is verified via OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention and Changes

We retain account records after closure as required. To request a data correction or ask what we hold on your account, submit a request through the in-account help form.

Common Questions About These Terms

These questions cover what players most often ask when reading through the gt999 terms and conditions — from account eligibility to what happens when terms change.

Yes. These terms apply to every deposit and withdrawal method on gt999, including Touch 'n Go eWallet, Boost, and GrabPay. Specific wallet conditions are detailed in the Payment Terms section of your account dashboard.

We post the updated terms on this page and they take effect from the published date. Continuing to use your account after that date means you accept the revised version. We recommend checking this page periodically.

No. Only one account is permitted per person. If duplicate accounts are detected, both may be suspended and any pending withdrawals held pending a review of the account records.

Go to the profile section of your account and update the relevant field, or contact support via live chat or the in-account help form. Include your account name and the detail you need corrected.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using an online gaming platform is permitted in your specific region before opening an account.

Contact our support team via live chat or email with your account details and a clear description of the issue. Terms-related disputes are reviewed by our accounts team, who will respond within one business day.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.