Our Legal Position and Your Account Rights
GT999 operates under terms that apply from the moment you open an account. By registering, you confirm that access is permitted under the laws applicable in your location — we do not extend service to regions where local law prohibits it. Your account is personal and
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non-transferable; sharing login credentials or operating multiple accounts under the same identity breaches these terms and may result in account suspension. All transactions processed through Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX are logged against your account and subject to standard verification. Withdrawals require
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that your account name matches the registered payment wallet — a mismatch triggers a manual review step, so make sure your Touch 'n Go eWallet or Boost account name aligns with what you registered. GT999 reserves the right to request identity documents at any verification stage.
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Any dispute over a transaction should be raised with our support team first; unresolved disputes can be escalated through the contact path described on this page. We update these terms as required — continued use of the account after a change notice constitutes acceptance. Players in
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Kuantan and across Malaysia are held to the same account terms regardless of which local wallet they use to fund their account.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.