Reference

How gt999 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform — and how we protect it.

Account data handled with carePayment data kept secureYour rights, clearly statedContact us any time to review your data
gt999 How gt999 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, update, or request deletion of your personal data, our support team handles these requests directly. Reach out through live chat on the gt999 platform, send us an email, or use the in-account help section. We aim to respond to all data-related requests within a reasonable timeframe and will confirm in writing what action has been taken on your account.

Team online

Live Chat

Start a live chat session directly from your gt999 account page. Our team handles data access and correction requests through this channel — no need to call.

Email Support

Send your privacy request by email and include your registered account details so we can verify your identity before making any changes to your data.

In-Account Help

Log in to your account, go to the Help section, and submit a data request form. This creates a tracked ticket so you can follow the status of your request.

HOW WE PROTECT YOU

Our Data Handling and Security Practices

We apply specific technical and procedural controls to keep your account data safe. From the moment you register to every transaction processed through GrabPay or Maybank2u, your data passes through encrypted connections and is handled under strict access controls. Here is what that looks like in practice across four key areas.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time without losing account access.

Account Security

Your account is protected by password authentication and OTP verification when logging in from a new device. We flag unusual login locations and prompt a re-verification step before access is granted.

Data Retention

We keep your account records for as long as your account is open and for the period required under applicable Malaysian law after closure. Once the retention period ends, data is securely deleted from our servers.

Requesting Changes

You have the right to access your data, correct inaccurate details, or ask us to delete your account information. Submit your request through live chat or email with your registered account number for verification.

Your Questions About This Privacy Policy

These are the questions we hear most often about how gt999 manages your personal data. If yours is not listed here, reach out through live chat and we will clarify directly.

We collect your name, email, phone number, and payment method details — including which wallet you use, such as Touch 'n Go eWallet or Boost. Device and session data is also logged automatically when you access the platform.

Only with the payment processors that handle your transaction — for example, the gateway processing your GrabPay or DuitNow deposit. We do not share your financial details with unrelated third parties.

We retain your records for the period required under applicable Malaysian law after account closure. Once that period ends, your data is permanently removed from our servers.

Yes. Send a data access request through live chat or email, including your registered account number. We will verify your identity and provide a summary of the data we hold on your account.

Submit a deletion request via the in-account Help section or by email. Once we confirm your identity, we will process the request and notify you in writing when your data has been removed.

We use session cookies for login continuity and analytics cookies to monitor page performance. You can manage or disable cookies in your browser settings; this does not affect your ability to log in or make deposits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.