Verifying Your gt999 Account Identity
Account verification is how we protect your balance and make sure withdrawals go to the right person. We ask for a government-issued ID — your MyKad works — and a selfie or a photo that confirms the document is yours. This is a one-time process. Once your documents are reviewed and matched, the verified flag stays on your account permanently. Skipping this
step means withdrawal requests are held until it is complete, so doing it early removes any friction later. Our account support team is available via live chat if you need help uploading documents or if a review is taking longer than expected.
- Upload your MyKad or passport — Go to account settings, then the verification section. Upload a clear photo of your Malaysian ID — front and back — or your passport photo page.
- Submit a confirmation selfie — Take a selfie holding your ID document so the details are visible. This confirms the account belongs to the person named on the document.
- Wait for the review — Our team checks the documents and updates your account status. You will see a verified indicator once the review is complete.
- Withdrawals unlock automatically — Once verified, all withdrawal requests process without the identity hold. Your payout method and account name need to match for every transfer.